تشحن Truda إلى 39 دولة/منطقة:

• أمريكا الشمالية: الولايات المتحدة، كندا، المكسيك
• أمريكا الجنوبية : البرازيل
• أوروبا : المملكة المتحدة، أيرلندا، فرنسا، ألمانيا، النرويج، السويد، الدنمارك، فنلندا، بلجيكا، هولندا، النمسا، التشيك، إستونيا، اليونان، المجر، إيطاليا، بولندا، البرتغال، رومانيا، إسبانيا، تركيا، سلوفاكيا، سويسرا.
• أوقيانوسيا : أستراليا، نيوزيلندا
• أفريقيا: مصر
• آسيا : هونج كونج، ماكاو، تايوان، سنغافورة، اليابان، كوريا الجنوبية، ماليزيا
• الشرق الأوسط : إسرائيل، الإمارات العربية المتحدة

We understand that shipping fees can sometimes be a concern for our customers. That's why we offer free standard shipping with tracking number provided for a single product purchase. Your convenience and satisfaction are our top priorities, and we strive to make your shopping experience as seamless and enjoyable as possible.

- يتم إرسال الطلبات خلال 1-5 أيام عمل.
- تتراوح مدة التوصيل من 2 إلى 15 يوم عمل حسب الوجهة.

لمعرفة وقت الشحن الدقيق بناءً على الوجهة، يرجى الرجوع إلى هذه الصفحة.

Either of the following ways will be able for you to check your order:

• By E-Mail

We will keep you updated on your order status via email. You will receive an order confirmation within 15 minutes. After your order has shipped, you will receive a shipping confirmation email with the tracking number so you can keep an eye on its activity while it makes its way to you.

If you have not received an Order Confirmation email please check your Spam/Promotions folder within your email provider. If you are still unable to locate your confirmation email, please contact us at support@trudajewelry.com and we will be sure to resend it to you.

• By Logging in the account:

Have an account?

Great! Login and head over to your Truda account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed!

You will get the shipping notification with the tracking Number once your order has been shipped. Once your parcel was scanned into the system, the tracking number can be used to see the information about your order.

You can check the status of your parcel here: https://www.yunexpress.com/

We may be able to cancel your order but we ask this to be done within an hour of placing your order. If it is too late for us to cancel your order, you can return your order after you receive it. Please note personalized orders are non-cancellable.

Yes, we can change your delivery address if you inform us within an hour of ordering – contact us @ support@trudajewelry.com.

Once your order has been dispatched you will be notified via e-mail with the tracking No.

Our return policy allows for returns within 30 days of receipt, with items needing to be in original condition. If you have not exceeded the timeframe, your order can be returned/exchanged. For detailed information, please visit our Return & Exchange page.

حاليًا، نحن نقبل PayPal، الذي يحتوي على العديد من خيارات الدفع، بما في ذلك بطاقة الائتمان eCheck وDiscover.

In the rare event that your package is lost, at Truda Jewelry we assures you that you will not suffer any financial loss. If it has been an extended period since your order was shipped and you have not yet received your package, please contact us at support@trudajewelry.com. We will check with the carrier to confirm the status of the parcel, and then proceed to refund your purchase or send you a replacement.