FAQ

We understand that shipping fees can sometimes be a concern for our customers. That's why we offer free standard shipping with tracking number provided for a single product purchase. Your convenience and satisfaction are our top priorities, and we strive to make your shopping experience as seamless and enjoyable as possible.

• PROCESSING

It usually takes 1-3 days (include weekends) for your order.

Once your order has shipped, you'll receive tracking information so you can monitor its journey right to your doorstep.

• SHIPPING TIME

USA: 3-8 business days

Canada: 3-8 business days

UK: 3-8 business days

Europe: 3-8 business days

Australia: 3-8 business days

New Zealand: 8-15 business days

Middle East: 4-8 business days

Asia: 4-6 business days

Brazil: 10-20 business days

Rest of the World: 5-18 business days

Either of the following ways will be able for you to check your order:

• By E-Mail

We will keep you updated on your order status via email. You will receive an order confirmation within 15 minutes. After your order has shipped, you will receive a shipping confirmation email with the tracking number so you can keep an eye on its activity while it makes its way to you.

If you have not received an Order Confirmation email please check your Spam/Promotions folder within your email provider. If you are still unable to locate your confirmation email, please contact us at support@trudajewelry.com and we will be sure to resend it to you.

• By Logging in the account:

Have an account?

Great! Login and head over to your Truda account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed!

You will get the shipping notification with the tracking Number once your order has been shipped. Once your parcel was scanned into the system, the tracking number can be used to see the information about your order.

You can check the status of your parcel here: https://trudajewelry.com/tools/track

We may be able to cancel your order but we ask this to be done within an hour of placing your order. If it is too late for us to cancel your order, you can return your order after you receive it. Please note personalized orders are non-cancellable.

Yes, we can change your delivery address if you inform us within an hour of ordering – contact us @support@trudajewelry.com.

Once your order has been dispatched you will be notified via e-mail with the tracking No.

Our return policy allows for returns within 30 days of receipt, with items needing to be in original condition. If you have not exceeded the timeframe, your order can be returned/exchanged. For detailed information, please visit our Return & Exchange page.

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

1. Credit and Debit Visa Card

We currently accept the following credit cards: Visa, Mastercard, American Express, Discover, Dinersclub, Maestro, Unionpay.

2. ShopPay

3. GooglePay

4. ApplePay

In the rare event that your package is lost, at Truda Jewelry we assures you that you will not suffer any financial loss. If it has been an extended period since your order was shipped and you have not yet received your package, please contact us at support@trudajewelry.com. We will check with the carrier to confirm the status of the parcel, and then proceed to refund your purchase or send you a replacement.