Return & Exchange

RETURN

You can return your item upon 30 days of the receipt of the item you wish to return. Refund is the same as the order paid. The delivery fee of the items sent for return belongs to the customer.

To qualify for a return:

  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging (tags, box, and pouch included)

Please note that following products are non-refundable:

  • Customized products

Customized products are made specifically for you and therefore refunds and exchanges or cancellations are not applicable with these items. ​

  • Final Sale Products

  • Earrings and pierced items

They can not be returned due to hygiene reasons.

  • Products are damaged or show signs of wear

RETURN PROCESS

Please send us an email to include your order number at support@trudajewelry.com for more information on how to process a return.

Please return item(s) in a saleable, unworn and undamaged condition in its original packaging within 30 days of receipt. Please do not send items outside of this time-frame or they will be refused.

Unfortunately we do not offer a free return label. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. 

Your delivery costs for return cannot be refunded.

RETURN REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at support@trudajewelry.com.

EXCHANGE

You can exchange your item upon 30 days of the receipt of the item you wish to exchange. The delivery fee of the items sent for return belongs to the customer. But, we will send out the new item for free.

To qualify for a exchange:

  • Items must be in their original condition without signs of wear or damage
  • Items exchanged by mail must be in all original packaging (tags, box, and pouch included)

Please note that following products cannot be returned:

  • Customized products

Customized products are made specifically for you and therefore refunds and exchanges or cancellations are not applicable with these items. ​

  • Final Sale Products

  • Earrings and pierced items

They can not be returned due to hygiene reasons.

  • Products are damaged or show signs of wear

EXCHANGE PROCESS

Please send us an email to include your order number at support@trudajewelry.com  for more information on how to process an exchange.

Please return item(s) in a saleable, unworn and undamaged condition in its original packaging within 30 days of receipt. Please do not send items outside of this time-frame or they will be refused.

Unfortunately we do not offer a free return label. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. 

Your delivery costs for return cannot be refunded.

FAULTY GOODS

 All of our products are carefully checked before they are lovingly packaged.

 If for any reason your item is faulty or has been damaged in transit please get in touch immediately via support@trudajewelry attaching an image of the item in the email will speed the process along. Please do this within 24 hours of receiving your item.

If it has been 24 hours since the delivery date, we cannot assist, and the products are considered as "misuse by the buyer".